Please submit any questions via the form below or email them to admin@mcrshariacouncil.co.uk
Alternatively, you can contact us at 07305 330159.
Questions, Complaints, Comments, or Suggestions
Sometimes there may be a situation in which you are unhappy with the service and we aim to deal with any problems, complaints or issues. Manchester Sharia council will aim to provide a quality service and in cases where you are dissatisfied Our complaints procedure is as follows –
All complaints must be in writing by postal letter or email with a reference number from the case, a clear and comprehensive explanation of the complaint and contact details (Full postal address and number included) and a photocopy of ID within FOUR weeks of a decision being made. (Please note after this time complaints will only be responded to where there are exceptional circumstances which will be determined by the administrators)
Complaints are to be sent to the address on the form and marked “FAO the Sharia Panel”.
Once a complaint is received, we will send a letter or email acknowledgement within 2 weeks
It will then be put to the panel at the next Shariah council meeting (which usually takes place every 6-8 weeks)
A response will then be sent to you in writing within two weeks of the panel meeting
If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond.
Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.
Complaints are reviewed periodically to identify any trends, which may indicate a need to take further action.
We will do this by monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve our service.